Terms & Policies

TERMS AND POLICIES

TERMS:

PAUGHCO, INC. does not offer open accounts.  All dealer orders are shipped prepaid by MASTERCARD,
VISA, and or bank wire.  Payment is not processed until your order is ready to be shipped.  All foreign orders must be prepaid in U.S. funds.  There is a $25.00 service charge on credit card charge backs.

To become a PAUGHCO dealer, you must place an order for more than $500.00 at the
time of your application.  To maintain your dealer status you must purchase a minimum of $1,000.00 annually.  If this minimum is not met, and we deactivate your account, you must re-apply by completing another application, and submitting an order in excess of $500.00.

PAUGHCO, INC. maintains backorders on out of stock items.  We will not automatically ship a backorder without first contacting dealer or retail customer for authorization. Web Backorders will ship when available.

Any request for a duplicate Manufacturer’s Statement of Origin (MSO), or a new MSO due to a name change, will be subject to a $50.00 fee.

SHIPPING:

All orders are shipped from our plant in Carson City, Nevada.  Any order for Dealers exceeding $295.00 (with the exception of discounted orders, and truck or foreign shipments) or any orders exceeding $250.00 for call in retail orders will be shipped freight free via FedEx ground service or UPS for all Shopify/Web orders.  All foreign orders are shipped via Dealer Freight Forwarder or Shopify.  Frames and Trike kits DO NOT qualify for free freight unless otherwise noted.  Please contact our sales department for shipping estimates on these products.  Free freight offer applies to the continental United States only (not Alaska or Hawaii).  A 20% restocking fee and return freight charges will apply to orders that are refused.

CLAIMS:

The delivery of merchandise in good condition is the responsibility of the carrier.  If items arrive damaged and it’s apparent that the damage is the carrier’s fault, contact Paughco immediately, and we will initiate a claim with the carrier on your behalf.

RETURNS:

A Return Goods Authorization Number (RGA) must accompany all items being returned.  Parts need to be returned in their original packaging within 14 days of RGA number being issued, or they will be cancelled.  Other return requirements may be given when an RGA number is issued.  Any item returned due to shipping error or defect will be replaced or will be credited once part has been returned to PAUGHCO, INC. and inspected.  Returns will be accepted within 90 days of invoice. Please inspect at time of Delivery to avoid the after 90 day return limit. Exchanges will not be shipped until part has been returned to PAUGHCO, INC., inspected and there will be a 20% restocking charge.  We will only accept returns for parts that are defective.  We will not accept Modified or Special Ordered parts on a return basis.  Orders for Frames, Springers, or Gas and Oil Tanks that are cancelled prior to being shipped will be subject to a 20% cancellation fee.

WARRANTY:

All merchandise is fully guaranteed against defects in material or workmanship for 90 days.  Chrome-plating is guaranteed for 90 days against pitting, peeling and flaking.  There is no warranty for bluing, pitting or bubbling of the chrome-plating on exhaust systems..... this is usually an indication of an engine that is out-of-tune.  Frame, Springer, fuel tank, and oil tank claims can only be decided after PAUGHCO, INC. inspects the item via email pictures.  The warranty does not cover when anything has been painted or labor claims of any type. If items are painted your warranty is then null and void. We suggest dry build prior to paint. Exhaust systems run will not be able to be returned for any reason. Items that have rusted while in your possession and or Dealer inventory, cannot be returned for warranty or credit.... unprotected metal parts will rust in humid climates.